Ongoing support
Software Support
Dedicated technical support, maintenance, and enhancement for your existing web and software products — so your systems never slow your business down.
CORE SCOPE & DELIVERABLES
What is included in this engagement
Dedicated ongoing software maintenance, bug fixing, and codebase optimization
Performance refactoring, dependency updates, and technical debt elimination
New feature development sprints and third-party API integration enhancements
Regular security vulnerability patching and performance regression testing
Guaranteed Service Level Agreement (SLA) with direct founder escalations
EXECUTION ROADMAP
How we deploy & execute
PHASE 01
Discovery & Deep Audit
We review your existing metrics, codebase, creative assets, or ad accounts to pinpoint revenue leaks and friction points.
PHASE 02
Strategy & Architecture
We construct custom technical roadmaps, tracking schemas, creative angles, and automation workflows tailored specifically for you.
PHASE 03
Rapid Deployment Sprint
Our in-house team executes the technical builds, creative production, integrations, or media campaigns within fast turnaround sprints.
PHASE 04
Optimization & Scale
Continuous iteration based on live performance data, A/B testing results, and weekly founder-led strategic reviews.
THE SHIYOS STANDARD
Direct Founder Accountability
Every software support project is spearheaded directly by the founders. We do not pass your account to inexperienced junior executives or offshore subcontractors.
4-Hour Response Time
Strict NDA & IP Protection
FREQUENTLY ASKED
Common questions about Software Support
How quickly can we get started?
Once we complete the initial strategy call and alignment, our team kicks off the technical audit and deployment sprint within 24 to 48 hours.
Who will actually work on my account?
The founders personally lead your strategy and review every deliverable alongside our senior full-time developers, designers, and media buyers in our studio.
Do you require long-term contracts?
We work on flexible monthly retainers or defined project milestones. We earn your business every month through transparent results.
How do you handle reporting and communication?
You get a dedicated private Slack or WhatsApp channel with real-time updates, plus unified live dashboards and weekly strategic video reviews.
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Get an audit for Software Support
Drop your contact info — the founder will reply within 4 hours.